POPLAYO Shipping Policy
Last updated: August 25, 2026
This shipping policy explains order processing, delivery estimates, tracking, customs, and support for POPLAYO toy blasters and accessories. Please review it before placing an order.
1. Order Processing Time
Processing Time: Orders are processed within 1–3 business days after payment is confirmed.
Business Days: Monday through Friday, excluding weekends and public holidays.
Order Confirmation: You will receive an email confirmation once your order has been placed, and a second email with tracking information once your order has shipped. If there are any delays due to high order volume, restocking, or other unforeseen circumstances, we will notify you via email as soon as possible.
2. Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping | 7–28 business days | Free on orders over $30 |
*Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location and carrier conditions.
3. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can track your package through the carrier’s website:
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation email.
4. Customs, Duties and Taxes
Duties, taxes, import fees, and customs requirements depend on the destination and shipping method. Any charges or tax information shown at checkout take priority. Customers are responsible for reviewing local import rules before ordering. POPLAYO cannot guarantee that every product is permitted in every country, state, or region.
5. Shipping Restrictions
Some products may have shipping restrictions due to local laws and regulations. Toy blasters and related products may be restricted in certain countries or states. It is the customer’s responsibility to ensure that the product can be legally shipped to their location. We are not responsible for items confiscated by customs or local authorities.
6. Lost, Damaged or Delayed Packages
Lost Packages: If your package is marked as delivered but you cannot find it, please wait 3 business days and then contact us. We will work with the carrier to locate your package.
Delayed Packages: Shipping delays caused by carriers, weather, holidays, or customs are beyond our control. We appreciate your patience and will assist you in tracking your package.
7. Incorrect Address
Please ensure your shipping address is correct at the time of checkout. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.
8. Contact Us
Email: support@poplayo.com
Contact Page: Contact POPLAYO support
For answers about product safety, age guidance, returns, and wholesale orders, visit our FAQ page.
© 2026 POPLAYO. All rights reserved.